Refund policy

Refund & Exchange Policy – Style Matters

We appreciate your business and want you to feel confident when shopping with us. Please review our policy carefully before making a purchase.

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All Sales Are Final

All purchases are final. We do not offer refunds, cancellations, or returns for any reason other than items that arrive damaged or incorrect.

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Damaged or Incorrect Items

If you receive a damaged or incorrect item, we are happy to make it right.

To be eligible for an exchange:

• You must contact us within 3 days of delivery

• The item must be unused, unworn, and in original condition

• Original packaging must be included

Please include:

• Your order number

• Clear photos of the damaged or incorrect item

Email us at: Support@smstylematters.com

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Exchange Process

Once your request is reviewed and approved:

• You may be required to return the item

• After inspection, we will issue an exchange for the same item or a comparable replacement if the original is unavailable

We do not offer refunds under any circumstances.

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Return Shipping

• Customers are responsible for return shipping costs unless the error was on our end (damaged or incorrect item)

• Original shipping fees are non-refundable

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Non-Eligible Items

We do not accept exchanges for:

• Items that show signs of wear or use

• Items returned without original packaging

• Items reported after the 3-day window

• Sale or discounted items (if applicable)

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Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

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Lost or Stolen Packages

Style Matters is not responsible for lost or stolen packages once marked as delivered. Please contact your shipping carrier for assistance.

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Contact Us

For any questions or concerns, please contact us at: support@smstylematters.com

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By making a purchase, you agree to this policy. Thank you